Dispute resolution policy
At DIVA Donate, we understand that disputes may occasionally arise from donors or beneficiaries related to payout disagreements. For example, situations may arise where beneficiaries anticipate a payout that fails to materialize, or donors find an unexpected payout has been issued.
To address these disputes effectively, we've established a comprehensive dispute resolution policy rooted in education, communication, and transparency.
Our dispute management strategy includes:
Proactive education: We conduct detailed training sessions to ensure participants fully understand how our platform works. This includes clear communication about payout criteria, risks and limitations such as basis risk or the need for a functional SIM card / mobile wallet to receive payments.
Ongoing updates: We provide regular updates about platform activities, on-going campaigns, and any changes to the operating environment or policies. We also gather feedback through surveys to understand participant satisfaction, address concerns, and refine our processes.
Transparent public communication: We invite participants to submit their feedback or complaints via our official Twitter channel or through dedicated support lines provided in the campaign details. In particular, we pledge to address complaints and disputes openly on our official communication channels, ensuring accessibility and transparency for all participants and stakeholders.
Historical dispute resolutions
For complete transparency and to provide insight into our resolution process, this section will link to all publicly released dispute resolutions for community review. As of now, we are proud to report that no disputes have arisen.
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